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Practice Policies

Your Information, Your Rights, General Data Protection Regulations (GDPR) 

Strathcalder Practice take care to ensure that your personal information is only accessible to authorised people.  Our staff have a legal and contractual duty to keep personal health information secure and confidential.  

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.

The Notice reflects:

What information we collect about you;

How and why we collect that information;

How we retain your information and keep it secure;

Who we share your information with and why we do this

The Notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

A full copy of our Fair Processing Notice is available from reception or can be found on the following link;

Fair Processing Notice

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

We operate a zero tolerance policy with regard to violence and abuse and we have the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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