Consultation is by appointment only. Appointments are allocated for 10 minutes, which means that it is usually only possible to discuss one or two items per consultation. If you have several things to discuss that you think will require more than 10 minutes then please request a "double appointment". We can only see one patient per appointment slot.
We endeavour to see as many patients as possible with our current appointments system. Approximately half of our appointments are reserved as "book on the day" to enable us to see acute illnesses. If you wish to be seen on the same day, you should be prepared to be flexible with regard to whom, where and when you attend and you should phone as soon after 8.30am as possible.
The remainder of our appointments are "book ahead". These appointments are ideal for patients who have non-urgent problems they wish to discuss or who have been asked to return to see the doctor for review of an on-going problem. We release appointments for booking up to 4 weeks ahead of time which means that on most days, new appointments are released.
Please understand that we try to keep to time but emergencies and other unforeseen circumstances can occur which may mean you are seen later than appointed. Patients sometimes mention that they cannot see a particular doctor for several weeks. This may be because he or she is in particular demand, is attending a meeting or conference or is on holiday. Each of the doctors are registered to provide all general medical services and it may be that one of the other doctors can see you earlier.
If there are no appointments left by the time you contact the surgery and you feel it is essential that your problem is seen that day, our reception staff will ask you for some details in relation to your symptoms. They are not being nosey by asking you to provide this information; they are simply doing so in order to best direct you to the most appropriate clinician/service to deal with your ailments. Please assist them by giving as much information as you can. It may be necessary for a GP to call you back to authorise the appointment.
We will endeavour to fit you in for an emergency 5-minute appointment but please be aware that this may result in a wait. Please do not expect to discuss non-urgent matters with the doctor during an emergency appointment. A routine appointment should be made for this.
We ask that patients with chronic conditions such as epilepsy, high blood pressure, heart problems, diabetes, asthma/COPD etc. attend the practice on an annual basis for review. We also try to review patients repeat medication on a yearly basis. Therefore, you may receive a letter inviting you to the practice or a note on your repeat prescription to attend for review. If you are unable to do so then please let us know and we will try to make alternative arrangements.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.