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Phone Advice

Advice regarding minor ailments is available from your local pharmacy. The NHS24 website and phone line are also good sources of advice. The new NHS inform service can be accessed online at or alternatively over the phone on 0800 22 44 88 (8am to 10pm).

If you wish advice from a doctor but do not feel a face to face appointment is necessary, please telephone leaving a message with the receptionist and the doctor will try to return your call later the same day. Please leave a brief description of your query unless you feel it is too personal to do so. The doctor on-call that day deals with any urgent telephone advice requests.

Telephone consultations are usually best suited to conditions about which you have previously consulted the doctor. Other subjects which would be ideal for a telephone consultation include:

  • Medication queries
  • Minor illness advice
  • Discussion of results or hospital letters
  • Depression review if recommended by the doctor at a previous face to face consultation

Any condition that requires examination is not appropriate for telephone consultation.

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